Answers that keep you moving.

FAYCAI portable air conditioners use compressor-based refrigeration for actual temperature reduction. The exact cooling capacity, heating function and controls depend on the model and configuration shown on the product page.

Start with the use scenario: tent, van, RV, compact room, pet space or another setting. Then confirm required functions, available power, voltage, plug, ventilation route, portability and control preference. Contact support with those details when you need help narrowing the range.

Cooling performance depends on capacity, insulation, outside temperature, direct sun, air leakage, exhaust routing and the target temperature. Use the specification and recommended application on the exact product page rather than relying on room size alone.

No. Some configurations are cooling only, while others provide cooling and heating. Select the exact variant carefully and treat the product page and order confirmation as the source of truth.

Yes, when the model is suitable and the hot-air side is routed outside the enclosed area. Keep intake and outlet paths clear, follow drainage instructions and never operate the unit where ventilation or electrical safety cannot be maintained.

Choose only a voltage and plug that match the destination and intended power source. If you are unsure, send your country, power source and model to support before ordering. Do not use an incompatible voltage through a simple plug adapter.

Possibly. Compare the product input requirement and startup demand with the continuous and surge output of the power station. Runtime also depends on battery capacity, ambient conditions and operating mode.

Noise varies by model, fan setting, compressor cycle and installation surface. Review the listed noise specification and keep the unit level and unobstructed. Perceived noise will be different in a tent, vehicle and room.

Drainage design varies by model and humidity. Follow the manual for drain hose position, tank emptying or self-evaporation behavior. Stop operation and check the setup if water appears where it should not.

Portable climate equipment can improve comfort, but cables, exhaust, drainage and operating clearances must be protected. Never rely on a machine as a substitute for supervision, shade, ventilation or safe shelter.

Shipping availability depends on product, stock and destination. Enter the complete delivery address at checkout or contact support with the country and postcode before ordering. Remote or restricted areas may require a separate check.

Delivery includes processing time plus carrier transit time. In-stock consumer orders are prepared after payment verification, while oversized or customized orders require separate scheduling. The estimate shown at checkout or on the quotation is the applicable estimate for that order.

When tracking is available, it is sent to the email used at checkout. You can also check the customer account or contact support with the order number if tracking has not updated after the carrier receives the parcel.

This depends on the destination, shipping service and terms shown at checkout or on the quotation. Unless the order specifically states that duties and taxes are included, the recipient may be responsible for import charges and local clearance requirements.

Yes. Products, accessories or items stored in different locations may ship separately. Separate tracking numbers do not necessarily mean part of the order is missing.

Photograph the outer carton, shipping label, internal packaging and product before discarding anything. Contact support promptly with the order number and a list of missing or damaged items so the carrier and warehouse records can be checked.

Contact support as soon as possible. Changes are not guaranteed once payment is verified, the order is allocated or the carrier has collected it. Additional delivery costs caused by an incorrect address may be charged to the customer.

Contact support before sending any product back. Eligibility, return address, condition requirements, shipping responsibility and refund method depend on the applicable product and order policy. Unauthorized returns may be delayed or refused.

Warranty duration varies by product, configuration and sales channel. The product page, order documentation and published warranty policy for the destination define the coverage period.

Warranty generally addresses verified defects in materials or workmanship during normal use. Accidental damage, misuse, incompatible power, blocked ventilation, unauthorized modification, normal wear and external causes are typically excluded.

Prepare the order number, product model, serial or label photo, a precise description of the issue and clear photos or video. Support may request troubleshooting steps or test results before confirming the solution.

Availability depends on the model, part and destination. Send a photo of the label and the required part to support. Safety-critical or model-specific components should not be substituted without confirmation.

Cross-region service is not guaranteed. Warranty logistics, parts and certification can differ by market, and additional shipping, tax or service charges may apply. Contact support before moving or reselling the product to another region.

After a return is received and approved, the refund is sent through the original payment method when possible. Bank and payment-provider processing times are outside FAYCAI control and may take additional business days.

Yes. Send the company, destination market, target product, estimated quantity and required timing. We will confirm whether the request is suitable for a stock order, project quotation or custom-development discussion.

MOQ depends on the product and customization level. Stock configurations can have a lower starting quantity, while custom color, logo, packaging, electronics or tooling may require a higher project quantity.

Sample evaluation may be available for suitable products. Sample price, freight and lead time are quoted separately, and a sample does not automatically reserve bulk pricing, stock or production capacity.

Depending on the product and project, options may include logo, color, labels, packaging, manuals, plug, voltage, accessories, control features and selected performance specifications. Every requested change requires technical and commercial confirmation.

We welcome private-label and product-requirement discussions. The available scope depends on the product platform, quantity, certification, tooling, development risk and target schedule.

Provide company and contact details, destination country, product or target function, quantity, voltage and plug, certification needs, branding and packaging requirements, preferred Incoterm and target delivery date.

Lead time includes requirement confirmation, quotation, sample or prototype work when needed, approval, material preparation, production, inspection and shipping. A reliable schedule can only be issued after the specification and payment plan are confirmed.

Available documents depend on the exact model, market and configuration. State the destination and required standards before quotation. A change to electronics, battery, plug, packaging or labeling can affect compliance.

Payment structure depends on order type, amount, production commitment and customer qualification. Stock orders and custom production may use different deposit and balance arrangements, which will be stated on the quotation or proforma invoice.

Available options can include express, air, rail, sea or local-warehouse delivery depending on destination and product. State the preferred Incoterm and receiving capability so the quotation can separate product, freight, duty and local handling correctly.

The inspection plan should be confirmed with the order. It can include incoming checks, in-process controls, functional tests, appearance checks, packaging verification and pre-shipment inspection. Third-party inspection can be discussed when required.

Project fees depend on the requested development work. Tooling, certification, samples or design charges may be separate from unit pricing and are normally governed by the signed quotation or development agreement.

Exclusivity is not automatic. It requires a defined territory, product scope, sales commitment, term, pricing, brand rules and performance review. Submit the market plan for commercial evaluation.

The quotation should define warranty allocation, spare parts, claim evidence, repair or replacement process and which party supports the end customer. Distributor and project orders may require a dedicated after-sales plan.

Sensitive specifications can be handled through a mutual confidentiality agreement when appropriate. Share only the information necessary for the first feasibility review until commercial and technical scope are established.

Reorders should reference the approved model, specification, packaging files and previous order number. Component availability, regulatory updates and requested changes are reviewed before production to avoid silent substitutions.